Privacy Policy

1. Introduction

Welcome to Arovia Store. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or use our services (collectively, the "Service").

By accessing or using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service:

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, password (which is encrypted), phone number, and any other information you choose to provide.
• Order Information: When you make a purchase, we collect your billing address, shipping address, payment information, and order details.
• Communication Information: When you contact us for customer support, we collect your name, email address, phone number, and the content of your communications.
• Profile Information: You may choose to provide additional information in your account profile, such as preferences, addresses, and wishlist items.
• Device Swap Information: If you participate in our device swap/trade-in program, we collect information about your device, including model, condition, and specifications.

2.2 Information Automatically Collected

• Device Information: We collect information about your device, including IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage Information: We collect information about how you interact with our Service, including pages visited, products viewed, time spent on pages, click patterns, and navigation paths.
• Location Information: We may collect general location information based on your IP address to provide location-based services and comply with regional requirements.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences (see Section 7 for more details).

2.3 Information from Third Parties

• Payment Processors: When you make a payment, we receive transaction information from our payment processors (such as Paystack), including payment method, transaction ID, and payment status.
• Shipping Providers: We may receive delivery status and tracking information from shipping carriers.
• Affiliate Partners: If you were referred to our Service through an affiliate link, we may receive information about the referring affiliate.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Service: To process and fulfill your orders, manage your account, provide customer support, and communicate with you about your orders and account.
• To Process Payments: To process payments, verify payment information, and prevent fraud. We do not store your complete payment card information on our servers.
• To Improve Our Service: To analyze usage patterns, understand customer preferences, and improve our website, products, and services.
• To Personalize Your Experience: To provide personalized product recommendations, content, and advertising based on your interests and browsing history.
• To Communicate With You: To send you order confirmations, shipping updates, account notifications, and respond to your inquiries. With your consent, we may also send you marketing communications about products, promotions, and special offers.
• To Ensure Security: To detect, prevent, and address fraud, security breaches, and other potentially illegal activities.
• To Comply With Legal Obligations: To comply with applicable laws, regulations, legal processes, and government requests.
• To Enforce Our Terms: To enforce our Terms & Conditions and other agreements, and to protect our rights and the rights of our users.
• For Business Operations: To manage our business operations, conduct analytics, and for other legitimate business purposes.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To perform our contract with you, including processing orders, delivering products, and providing customer support.
• Legitimate Interests: To operate and improve our Service, prevent fraud, ensure security, analyze usage, and for marketing purposes (where permitted by law).
• Legal Obligations: To comply with applicable laws, including tax reporting, consumer protection laws, and data protection regulations.
• Consent: Where you have provided explicit consent, such as for marketing communications or optional features. You may withdraw your consent at any time.

5. How We Share Your Information

We may share your information with the following parties:

5.1 Service Providers

• Payment Processors: We share payment information with third-party payment processors (such as Paystack) to process your payments securely.
• Shipping Providers: We share your shipping address and contact information with shipping carriers to deliver your orders.
• Hosting and Infrastructure: We use cloud service providers to host our website and store data securely.
• Analytics Providers: We use analytics services to help us understand how users interact with our Service.
• Email Service Providers: We use email service providers to send you transactional and marketing emails.

5.2 Business Partners

• We may share information with business partners, such as manufacturers or suppliers, to fulfill your orders or provide customer support.
• If you were referred to our Service through an affiliate program, we may share limited information (such as order confirmation) with the referring affiliate for commission purposes.

5.3 Legal Requirements

• We may disclose your information if required by law, court order, or government regulation.
• We may share information with law enforcement or regulatory authorities to investigate fraud, security issues, or violations of our Terms.
• We may disclose information to protect our rights, property, or safety, or that of our users or others.

5.4 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• We will notify you of any such transfer and ensure the acquiring entity continues to protect your data in accordance with this Privacy Policy.

5.5 With Your Consent

• We may share your information with third parties when you have provided explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: We use encryption (SSL/TLS) to protect data in transit between your device and our servers. We also encrypt sensitive data at rest.
• Secure Payment Processing: We use PCI-compliant payment processors and do not store your complete payment card information on our servers.
• Access Controls: We limit access to personal information to authorized personnel who need it for legitimate business purposes.
• Password Security: Passwords are hashed using industry-standard algorithms and never stored in plain text.
• Regular Security Updates: We regularly update our systems and conduct security assessments to identify and address vulnerabilities.
• Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure with firewalls and intrusion detection systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Service:

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function, including authentication, session management, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language, region, and cart contents, to enhance your experience.
• Analytics Cookies: Help us understand how visitors interact with our Service by collecting and reporting information anonymously.
• Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns.
• Affiliate Tracking Cookies: Used to track referrals from affiliate partners and attribute sales to affiliate codes.

7.2 Managing Cookies

• You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies.
• However, disabling certain cookies may affect the functionality of our Service. For example, disabling essential cookies may prevent you from logging in or making purchases.
• You can opt out of certain advertising cookies by visiting the opt-out pages of advertising networks we use.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

• You have the right to access your personal information and receive a copy of the information we hold about you.
• You can view and update most of your information through your account settings.
• You may request a copy of your data in a structured, machine-readable format.

8.2 Correction and Updates

• You have the right to correct inaccurate or incomplete information.
• You can update your account information, contact details, and preferences through your account settings.

8.3 Deletion

• You may request deletion of your account and personal information, subject to legal and contractual obligations.
• We may retain certain information as required by law or for legitimate business purposes (e.g., order records, tax records).
• To delete your account, please contact us at [email protected].

8.4 Objection and Restriction

• You have the right to object to certain processing activities or request restriction of processing.
• You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us.

8.5 Withdraw Consent

• Where processing is based on consent, you may withdraw consent at any time.
• Withdrawing consent may affect your ability to use certain features of our Service.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, subject to applicable law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: We retain data for active accounts throughout your use of our Service.
• Order Records: We retain order and transaction records for at least 7 years as required by tax and accounting regulations.
• Inactive Accounts: After account deletion or inactivity, we may retain certain information for legal, accounting, or fraud prevention purposes.
• Legal Requirements: We may retain data longer if required by law or for ongoing legal proceedings.

After the retention period, we will securely delete or anonymize your personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence:

• We primarily process data in Nigeria, but may use service providers located in other countries.
• When transferring data internationally, we ensure appropriate safeguards are in place to protect your information, including standard contractual clauses and compliance with applicable data protection laws.
• We comply with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR).

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected], and we will delete such information from our systems.

12. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by Arovia Store. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit before providing any personal information.

13. Payment Information

When you make a purchase, your payment information is processed securely through third-party payment processors:

• We use Paystack and other authorized payment processors to handle payment transactions.
• We do not store your complete payment card information on our servers. Payment processors handle the storage and processing of payment card data in accordance with PCI DSS standards.
• Your payment information is encrypted during transmission and processed securely by our payment partners.
• For more information about how payment processors handle your data, please review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

• We will notify you of material changes via email or through a notice on our website.
• The "Last Updated" date at the top of this page indicates when the Privacy Policy was last revised.
• Continued use of our Service after changes constitutes acceptance of the updated Privacy Policy.
• If you do not agree to the changes, you may stop using our Service and request deletion of your account.

15. Your Responsibilities

You have certain responsibilities regarding the protection of your information:

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.
• Accurate Information: You must provide accurate and up-to-date information, especially for orders and shipping addresses.
• Third-Party Access: If you share your account credentials with others, you are responsible for their actions on your account.

16. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint:

• Contact Us First: Please contact us at [email protected] to resolve any privacy concerns.
• Regulatory Authority: You may also file a complaint with the Nigeria Data Protection Commission (NDPC) or your local data protection authority.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: Arovia Store
• Data Protection Officer: For privacy-specific inquiries, please email [email protected]