Terms & Conditions

1. Introduction

Welcome to Arovia Store. These Terms & Conditions ("Terms") govern your access to and use of our e-commerce platform, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

Arovia Store reserves the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms. We will notify users of material changes via email or through a notice on our website.

2. About Arovia Store

Arovia Store is an e-commerce platform specializing in premium electronics and technology products, including but not limited to:

• New and refurbished smartphones, tablets, and laptops
• UK used products (pre-owned devices imported from the UK)
• eSIM products and related services
• Device accessories and related products

We also offer device swap/trade-in services, allowing customers to exchange their current devices for new or refurbished products.

3. Eligibility and Account Registration

• You must be at least 18 years old to use our Service and make purchases.
• You must provide accurate, current, and complete information during registration and when making purchases.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account or any other breach of security.
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Products and Pricing

4.1 Product Information

• We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, images, or other content on our Service are accurate, complete, reliable, current, or error-free.
• Product colors, capacities, and features may vary. Actual product colors may differ from those displayed on your device screen.
• We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4.2 Pricing

• All prices are displayed in Nigerian Naira (NGN) unless otherwise stated.
• Prices are subject to change without notice. However, once you place an order, the price will be confirmed at checkout.
• Prices do not include shipping fees, taxes, or other charges unless explicitly stated.
• We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price, whether due to typographical error or otherwise.

4.3 UK Used Products

• UK used products are pre-owned devices imported from the United Kingdom.
• These products may show signs of wear and use consistent with their age and previous ownership.
• Product condition, battery health, and other specifications are provided in the product description.
• UK used products are sold "as is" and may not include original packaging or accessories unless specified.

5. Orders and Payment

5.1 Order Process

• When you place an order, you are making an offer to purchase products at the prices stated.
• We reserve the right to accept or reject your order for any reason, including product availability, pricing errors, or suspected fraudulent activity.
• Your order is not confirmed until you receive an order confirmation email from us.
• We reserve the right to limit the quantity of items purchased per person, per household, or per order.

5.2 Payment Methods

• We accept payments through Paystack and other authorized payment processors.
• Accepted payment methods include credit cards, debit cards, bank transfers, and other methods as displayed at checkout.
• By providing payment information, you represent and warrant that you are authorized to use the payment method.
• All payments must be made in Nigerian Naira (NGN) unless otherwise specified.

5.3 Payment Processing

• Payment is processed securely through third-party payment processors. We do not store your complete payment card information.
• If payment cannot be processed, your order will be cancelled, and we will notify you.
• In the event of a payment dispute, we reserve the right to suspend or cancel your order until the dispute is resolved.

6. Shipping and Delivery

• We ship products within Nigeria. Shipping fees and estimated delivery times are displayed at checkout.
• Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.
• You are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by you.
• Risk of loss and title for products pass to you upon delivery to the shipping carrier.
• Some products may require signature upon delivery. You are responsible for being available to receive your order.
• If you fail to receive your order or refuse delivery, you may be responsible for return shipping fees.

7. Returns, Refunds, and Exchanges

7.1 Return Policy

• You may return products within 7 days of delivery, subject to the conditions below.
• Products must be unused, in original packaging, and in the same condition as received.
• To initiate a return, contact our customer service team at [email protected] with your order number and reason for return.
• Return shipping fees are the responsibility of the customer unless the product is defective or incorrect.

7.2 Non-Returnable Items

• eSIM products and digital services
• Products that have been used, damaged, or modified
• Products without original packaging or accessories
• Personalized or custom-made products
• UK used products (unless defective or not as described)

7.3 Refunds

• Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned product.
• Shipping fees are non-refundable unless the product is defective or we shipped the wrong item.
• We reserve the right to refuse refunds if products are returned in a condition that does not meet our return policy requirements.

7.4 Exchanges

• Exchanges may be available for defective products or products shipped incorrectly.
• Exchange requests must be made within 7 days of delivery.
• Exchanges are subject to product availability. If the requested product is unavailable, we will issue a refund.

8. Device Swap/Trade-In Program

• Our device swap/trade-in program allows you to exchange your current device for credit toward a new or refurbished product.
• Device valuations are estimates and subject to inspection upon receipt of your device.
• Final trade-in value may differ from the initial estimate based on the actual condition of your device.
• You must accurately describe your device's condition. Misrepresentation may result in a reduced trade-in value or rejection of the device.
• We reserve the right to reject devices that do not match the description provided or are not in acceptable condition.
• Trade-in credit will be applied to your order after we receive and inspect your device. If the trade-in value exceeds your order total, the excess may be refunded or stored as store credit.
• You are responsible for shipping your device to us. We recommend using insured shipping.

9. Warranties and Product Guarantees

• New products may come with manufacturer warranties. Warranty terms vary by product and manufacturer.
• Refurbished and UK used products may have limited warranties as specified in the product description.
• We do not provide warranties beyond those provided by the manufacturer, except as required by law.
• Warranty claims must be made directly to the manufacturer or through our customer service, as applicable.
• We are not responsible for manufacturer warranty issues or defects that arise after the warranty period.

10. Intellectual Property

• All content on our Service, including text, graphics, logos, images, and software, is the property of Arovia Store or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from any content on our Service without our prior written consent.
• Product images and descriptions are provided for informational purposes and may be subject to third-party intellectual property rights.

11. User Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to our Service, accounts, or computer systems
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access the Service without our permission
• Transmit any viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Collect or store personal data about other users without their consent

12. Limitation of Liability

• To the maximum extent permitted by law, Arovia Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or products purchased through the Service.
• Our total liability to you for any claims related to the Service or products shall not exceed the amount you paid for the specific product giving rise to the claim.
• We do not guarantee that the Service will be available at all times or error-free. We are not responsible for any technical issues, downtime, or interruptions.
• We are not liable for any loss or damage resulting from your failure to comply with these Terms or from events beyond our reasonable control.

13. Indemnification

You agree to indemnify, defend, and hold harmless Arovia Store, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Products or services you provide through the Service

14. Privacy and Data Protection

• Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
• By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.
• We comply with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR).

15. Dispute Resolution

• Any disputes arising from or relating to these Terms or the Service shall be resolved through good faith negotiations.
• If a dispute cannot be resolved through negotiations, it shall be subject to the exclusive jurisdiction of the courts of Nigeria.
• You agree to first contact us directly at [email protected] to attempt to resolve any disputes before pursuing legal action.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, pandemics, strikes, or failures of third-party service providers.

17. Modifications to Terms and Service

• We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a notice on our website.
• Continued use of the Service after modifications constitutes acceptance of the updated Terms.
• We reserve the right to modify, suspend, or discontinue the Service or any part thereof at any time without notice.

18. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Arovia Store regarding the Service and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
• Governing Law: These Terms shall be governed by and construed in accordance with the laws of Nigeria.

19. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• Email: [email protected]
• Website: Arovia Store